Returns

How To Contact Us:

By Telephone:

Please dial 0844 272 0152. Our lines are open Monday to Friday 9.00am to 5.30pm.

By Writing:

Write to:Charlton Volvo Centre, Unit 19 Abercorn Industrial Estate, 80 Abercorn Street, Paisley, Renfrewshire, PA3 4AY.

Or send an enquiry through our contact us page.

Terms & Conditions:

Below are our terms and conditions of sale to which all purchases are subject to, should you have any questions please feel free to contact us.

The following applies to all parts.

Returns Procedure:

If you would like to return any item we will happily refund or exchange it, provided it is within 14 days of delivery with the original packaging and proof of purchase.

To return an item first contact Charlton Volvo Centre by telephone on 0844 272 0152. Please let us know which item(s) you would like to return and your personal details.

Package your item(s) securely, returning in the original outer packaging where possible. All items returned by post (unless faulty) are returned at your own cost.  

We advise that you obtain a certificate of posting when returning items by post.

Parts returned for credit must be returned in a resalable condition and in their original packaging. Items fitted cannot be refunded if correctly supplied.

Electrical units correctly supplied cannot be returned for credit if they have been fitted.

If you purchase a product which is found to be faulty we will (depending on the item) supply a replacement product, or give you a refund of the purchase price as appropriate.

Shortages Or Damaged Goods:

All orders should be checked upon receipt. Shortages or damaged items must be reported within 24 hours.

 • All parts orders cancelled within 14 days (commencing the day after receipt of the goods) will be credited in full. Any parts that have been correctly supplied and are cancelled after this period may be subject to a 25% handling charge. Damaged or faulty goods may still be credited after the 14 day period dependant on the circumstance.

 • All parts being returned for credit must be in a re-saleable condition. 

 • All parts and accessories from Charlton Volvo Centre are guaranteed for a minimum period of 12 months as standard.